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  • NRLS22 web slider workshop 1900 x 445 (1)


New to the National Retirement Living Summit is the opportunity to participate in pre-Summit workshops being held the day prior to the Summit.

Take a deep dive into new expenditure guidelines to understand how you can deliver an effective and cohesive community.




Tickets can be added on top of your registration to the Summit. Please note that spaces are limited so registrations are essential.

Coaches depart the RACV Royal Pines Resort at approximately 12.30pm, returning no later than 4:00pm.

Tickets include lunch and coach transfers.


How to purchase tickets:

Follow the Register Now button below to head over to our registration website.

If you have already registered for the Summit, an email was sent to you with instructions on how to modify your registration.

If you haven't yet registered, select the "Register Now' button. If you'd like more information about the Summit registration options, visit the 'REGISTRATION' page on this website.


Mastering Stakeholder Engagement In Emotive Environments

What you'll learn:

  • Learn how to develop a process which you can trust to minimise anxiety and emotion during development
  • Identify key triggers for anxiety and potential outrage amongst stakeholders and their influencer groups
  • This session will directly address the issues facing retirement community developers in situations including village extensions and redevelopment, resident relocation and more

BBS Communications Group

BBS Communications Group is an award-winning, independent consultancy specialising in integrated marketing communication. Our work spans corporate communication, traditional and digital PR, risk and crisis management, B2B marketing communications, stakeholder engagement and advocacy.

Our work in stakeholder engagement has covered major infrastructure projects, property development, team integration required after a merger and government policy advocacy and communication.

Stakeholder engagement can be a powerful tool for gaining the trust and support of key stakeholders, for building positive relationships, and for sustaining confidence and brand reputation with investors, employees, communities, and government authorities.

However, all engagement is not created equal. There is a place for highly collaborative and intense engagement but there is an equal need for well-structured conversations in smaller settings and even highly personal interaction. Your methodology is critical to project success but can be vastly different in terms of cost, human resources, time commitment and complexity.

How an organisation conducts its conversations can have a critical impact on the outcome of development projects, particularly in situations where emotions and anxiety may be high and where the stakeholder cohort may have specific challenges, for example literacy, accessibility, and technology.

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Lisa Nixon
BA, MPRIA, RIMER Certified Practitioner (organisational change management), IAP2 Advanced Certificate

Lisa is a highly experienced communications strategist and complex engagement advisor, with experience over more than 25 years.

Lisa advises Boards and senior executives of ASX-listed companies and private entities on matters concerning corporate reputation, corporate social responsibility and social licence to operate. Her work extends from the energy and resources sector; to health and aged care; property, development and construction; banking and finance.

She has led communications for organisations undergoing change, including mergers, acquisitions, redundancy and insolvency. Her value to clients comes in her ability to comprehend the larger businesses issues and to focus the communications strategic approach to that bigger picture.

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Nikki Westerweller
Certificate in Public Participation from International Association of Public Participation Australasia (IAP2)
Certificate for Emotion, Outrage and Public Participation from International Association of Public Participation (IAP2)

Nikki brings 20 years’ experience in corporate communications, stakeholder relations and community engagement including having successfully delivered activities on some of Australia’s largest and highest-profile infrastructure projects.

With particular expertise in community engagement, Nikki has consulted one-on-one, in small and large group settings and across geographical regions with affected community members, businesses and stakeholders for projects in various stages of development and for various types of infrastructure.

Her experience has included Cross River Rail (Director role during start-up phase), Isle of Capri Bridge, WestConnex (Sydney), Eastern Busway and Clem 7.