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session-summary

2019, Session Summary

How to service a rapidly evolving customer base

Karen Jamal -  
22 November 2019
Friday 22 November 2019 - 11:55am - 12:45pm Sponsored by Eevi. Hear a message from our sponsor here.  Rob Fyfe has been the CEO of two of New Zealand’s most iconic brands: Air New Zealand and Icebreaker. Along the way Rob has led transformations from product-focused businesses to people-focused ...
2019, Session Summary

How to raise the bar for residents

Karen Jamal -  
22 November 2019
Friday 22 November 2019 - 9:30am - 10:10am Delegates received an annual temperature check with village resident leaders from across the country. Touching on examples of ‘raising the bar’ across their villages, and what should be the priorities for our industry’s future? “As you start to introduce ...
2019, Session Summary

Meet the village managers

Karen Jamal -  
22 November 2019
Friday 22 November 2019 - 10:10am - 10:40am Every day, retirement village managers are ‘raising the bar’ to ensure village residents have an enjoyable experience. Delegates heard from some former winners of our Village Manager of the Year award as they reflect on their industry journeys and the ...
2019, Session Summary

Raising the bar – lessons from a champion

Karen Jamal -  
22 November 2019
Friday 22 November 2019 - 12:00pm - 12:40pm Sponsored by Lark Industries. Hear a message from our sponsor here. In sports and in business, Jane Flemming has been ‘raising the bar’ every day on the athletics track, for her clients and in the community. Delegates heard techniques Jane's applied to ...
2019, Session Summary

Revitalising ageing stock and villages

Karen Jamal -  
22 November 2019
Friday 22 November 2019 - 12:00pm - 12:40pm Sponsored by Goldengrove. Hear a message from our sponsor here.  A key challenge for the sector is ensuring older villages remain vibrant for existing residents and attractive for new sales. Delegates heard from some leading operators as they discuss ...
2019, Session Summary

Royal Commission – What does the interim report mean and where do we go now?

Karen Jamal -  
21 November 2019
Thursday 21 November 2019 - 12:00pm - 12:40pm Sponsored by Thomson Adsett. Hear a message from our sponsor here.  The Royal Commission into Aged Care Quality and Safety has shone a spotlight on the quality of care being provided to our senior Australians. With the Commission’s interim report to be ...
2019, Session Summary

The Code of Conduct, Accreditation and the new Regulatory Environment

Karen Jamal -  
21 November 2019
Thursday 21 November 2021 - 11:10am - 12:00pm 2019 has seen the launch of a new retirement living code of conduct and roll-out of a refreshed accreditation scheme for quality seniors living, but at the same time regulatory changes at a state level are providing significant challenges. Delegates ...
2019, Session Summary

Management Capability Framework Launch

Karen Jamal -  
21 November 2019
Thursday 21 November 2019 - 10:50am - 11:10am Sponsored by Growthbuilt. Hear a message from our sponsor here.  To fulfil our 8-Point Plan commitment to improve training and professional support for village managers and other frontline staff, we have created a new and robust management capability ...
2019, Session Summary

International Keynote: How to raise the bar

Karen Jamal -  
21 November 2019
Thursday 21 November 2019 - 9:15am - 10:15am Sponsored by Frontier Networks. Hear a message from our sponsor here.  Thirty years ago, Lynne Katzmann founded Juniper Communities, which invests in, develops and manages senior living and long-term care communities in four states across the United ...