Friday 22 November 2019 - 10:10am - 10:40am
Every day, retirement village managers are ‘raising the bar’ to ensure village residents have an enjoyable experience. Delegates heard from some former winners of our Village Manager of the Year award as they reflect on their industry journeys and the lessons learned along the way.
“We are seeing a greater ratio of older residents with more chronic health issues in a village” - Janet Fisher, Lendlease.
Award winning village managers took to the stage to share how their job has evolved. A greater diversity in resident demographics and priorities mean a “one size fits all” approach is set to fail – what younger and older residents want and need can vary greatly and these successful managers know how to adapt accordingly.
Ross Dunning, Senior Manager Rylands, Arcadia Group
Janet Fisher, Senior Village Manager, Lendlease
Julie Ramage, Village Manager, RetireAustralia
Andrew Graham, State General Manager QLD, Programmed Property Services