Senior Manager Rylands
Ross has been working in the retirement living sector since 2013, initially with Stockland when they owned the Rylands properties, before the Arcadia Group took over in 2015.
Prior to working in retirement living, Ross worked in the hospitality industry, primarily heading up food and beverage operations in 5 star hotels, conventions centres and resorts. Later he founded a wine storage and online wine retail business before taking his first foray into retirement living with a 3 month contract role at Rylands. He is still there 7 years later!
Ross places a high priority on developing a culture of quality resident service and activities. Staff maintain a ‘can do’ approach. He works closely with the residents’ committee with a philosophy of continuous improvement and forward thinking.